Refund Policy

Refund Policy

All plan services will be provided to the customer digitally via the Internet within 1–7 days from the order placement date.

RapidLink Telecom LLC

📧 Email: rapidlinktelecomllcsv@gmail.com
📞 Phone: 15512015977
🏢 Address:
449 WEST SIDE AVE JERSEY CITY NJ 07304

Refund Policy and Cancellation Policy

We request all valued clients to carefully review our Refund Policy outlined below. We aim to provide the highest level of service so that you receive maximum value and satisfaction from every order.

While we strive to deliver premium-quality digital services that align with your business needs, refunds may be issued as a courtesy depending on internal evaluation. RapidLink Telecom LLC reserves the right to approve or reject any refund request.

30-Day Money-Back Guarantee

Our refund policy on new purchases is covered by a 30-day money-back guarantee. If you are dissatisfied with our services, you may request a refund within 30 days of purchase.

  • Refunds require up to 30 business days for processing.

  • Refunds are issued either as store credits or direct bank transfer.

  • All refunds will be issued to the original credit/debit card used.

  • Refunds related to website or work dissatisfaction will proceed only after proper evaluation and approval.

Customers must provide:

  • A valid reason for the refund

  • Accurate account details (if applicable)

  • Cooperation with our support and technical teams

Refunds & Cancellations May Apply Under These Conditions

1. Non-Delivery of Product

If the delivery email was not received due to issues with your email provider or server, contact us immediately.

  • Claims must be submitted in writing to our Billing Department within 30 days of delivery date.

  • After 30 days, the service will be considered delivered.

2. Download or Access Issues

If you experience difficulties downloading or accessing digital services:

  • Claims must be submitted within 30 days to our Technical Support team.

  • Failure to report issues within this period will be considered acceptance of successful delivery.

3. Major Defects

Although our digital products/services are thoroughly tested, unexpected errors may occur.

If a defect is found:

  • Report it to our Technical Support Team.

  • We reserve 72 hours to fix the issue.

  • If we fail to resolve it within 72 hours, you will receive a full refund or a replacement product of equal value.

Note: Temporary access to your server or hosting may be required. Refusing access may delay or void the refund process.

4. Product Not-As-Described

If the delivered service does not match the description on the website:

  • A claim must be submitted within 30 days of delivery.

  • Evidence must clearly prove the mismatch.

  • Refunds will not be granted for misunderstandings, assumptions, or false expectations.

Children Policy

Our services are intended for individuals 18 years or older.
We do not knowingly collect personal information from anyone under 13 years of age.

If you believe a child under 13 has provided information:

  • Contact us immediately

  • After verification, we will delete all related data and cancel the order

Contact Information

RapidLink Telecom LLC
📧 Email: rapidlinktelecomllcsv@gmail.com
📞 Phone: 15512015977
🏢 Address:
449 WEST SIDE AVE JERSEY CITY NJ 07304